Reasonable Cancellation Policy
We hate policies, but we have a limited number of equipment, small and large, and there’s a high-demand for some of our classes. So if you cancel at the last minute, that’s a spot that could’ve gone to someone else. We simply ask that you cancel your space 12 hours in advance. (Most studios have a 24-hour cancellation policy) Respecting the policy respects our teachers’ time, and allows other to take your spot in class. Since you signed up for the class online, please cancel the class online. That’s the only way to let us know you won’t be here. Sorry, we do not accept cancellations by phone or voicemail, although we’ve been known to make exceptions, please limit cancelling this way.
What happens if you cancel a class with 11 hour and 59 min to go or no show? You’ll incur a late cancel charge of $15. If you have a series package (i.e. a 5 pack) you will lose the session credit. Granted, being health and fitness people, we are compassionate, so we make exceptions for emergencies. But not hangovers. What about private sessions? Please cancel within 24 hours of your scheduled time and you will not lose the pre-paid session. If you have a semi-private session, the party that cancelled will forfeit their session. Otherwise you pay for the cost of a private session.
Waiver and Release Agreement
I, the client agree that there is no one responsible for the safekeeping of my personal belongings while I attend class. I am participating in physical activity at Exhale Pilates+ which may include, but not limited to Pilates. I recognize that any physical activity may be strenuous and may cause injury, and I am fully aware of the risks and hazards involved ins much activity, and assume full responsibility for these risks. I knowingly, voluntarily, and expressly waive any claim I may have against Exhale Pilates+ for injury or damages that I may sustain as a result of participating in these activities. Myself, my heirs, and legal representatives forever release liability, waive, discharge, and covenant not to sure Exhale Pilates Studio, LLC, Exhale Pilates, LLC, Exhale Pilates+, Exhale's owners and its instructors for any injury or death caused by negligent act or omission. I have read the above waiver of liability and fully understand its contents. I voluntarily agree to the terms and conditions stated above.
I further agree to the policies stated below:
I am responsible for my own booking. I understand that I can check my status using my account. I know my login ID and my password.
I also understand that if I missed an appointment that has been confirmed, or do not provide sufficient notice, that session will not be credited back to my account.
These policies are here to minimize late charges.